Our pieces are handcrafted out of 100% handloom fabrics for best-in-class comfort and feel. We source these fabrics primarily from handloom weavers in our home state of West Bengal.

No, we strictly use handloom fabrics for our clothes. Powerlooms would not be able to replicate the touch, feel and comfort of our fabrics.

Our solid fabrics are hand-spun as well as handwoven. Our jamdani, checkered and striped fabrics are not hand-spun but are handwoven. Both these fabrics have their own charm, and feel really soft on the skin. Handspun fabrics are heavier but have a unique handfeel unlike any other fabrics.

Our fabrics are not made of organic cotton. Unless specified otherwise in the product description, our cotton is typically not organic.

We only use azo-free and eco-friendly dyes. Our checkered and striped fabrics are yarn-dyed while solids are piece-dyed.

Whether yarn-dyed or piece-dyed, you should expect a slight bleed in the first couple of washes. We recommend hand washing separately.

However, even though all of them are eco-friendly dyes, not all of them may be natural.

At Sarron, we reuse waste fabrics to create beautiful tassels and gorgeous kantha patchwork quilts. That reduces a lot of waste created in our daily processes, however it does not eliminate all waste. Therefore, we are not a zero-waste brand.

Just sign in to your account at sarron.in. Once you're logged in, click on "My Orders" to see all the products you've bought.

Alternatively, we'll send you the details on WhatsApp and email to confirm your order after you've placed it.

Yes, you can do it before your order is shipped from our warehouse. Once it's been shipped, we can't make any changes to your address.

For help with this, reach out to us via email at hello@sarron.in.

Your orders are shipped from our studio in Katwa, West Bengal.

Once you've placed an order, we start processing it right away. So, unfortunately, we can't cancel orders once they're placed.

Our size chart for body measurements is uniform across all products. You can find it here.

Yes, we currently offer 6 standard sizes i.e. XS through XXL.

All our fits are relaxed fits. If you need a more snug fit, you may want to go for one size down. Since we work with handwoven fabrics and handcrafted garments, we recommend going with a relaxed fit for long-lasting comfort.

Our garments are handcrafted with love, so they need a tender touch during a wash.

Always hand wash separately in cold water with mild detergent, and expect some bleed in first 1-2 washes. Dry inside out in shade.

We recommend hand wash instead of dry clean for our cotton pieces. Even for silks, hand wash should be fine but you can go for dry clean if you prefer that. Note that each dry clean facility uses a different set of chemicals which may harm your clothes in the long run.

Our products have a unique character and imperfections due to their handcrafted nature and handloom fabrics. They may have slight irregularities, meaning that you will own a truly one-of-a-kind product!

We take pictures of our products in various lighting conditions to give you the most accurate representation. However, due to differences in camera perspective and the handmade nature of our items, there may be very slight variations in color between batches.

• Order dispatch timelines for each product are mentioned on the product page below the Add to Cart button.
• Domestic delivery timelines in India are between 3-7 days after order dispatch
• International delivery timelines are between 7-8 days after order dispatch

Once your order is shipped from our warehouse, you'll get an email or text message with tracking information. Make sure to check your junk or spam folders, just in case the email ends up there.

You can also track your order at sarron.in/apps/tracking by entering your order number and email/ phone number.

Yes, we offer worldwide shipping ! We use an aggregator that works with reputed shipping providers like DHL, FedEx, UPS, Aramex and others.

We offer free delivery for all Prepaid and COD orders above ₹3,000 within India.

For international orders, we offer free delivery above $80.

You can review our Return and Exchange policy at sarron.in/pages/delivery-returns-refunds.

Please visit the link https://sarron.in/apps/return_prime to request a return or an exchange.

Yes, we do offer reverse pickup for return of eligible items within India.

For international orders, customers will need to ship the products back to our address in India.

If your order arrives damaged, please report it at sarron.in/apps/return_prime within 48 hours of delivery. We'll take note of the issue and let you know what to do next.

We can either a) send you a replacement at no extra charge, b) provide store credit for the same amount, or c) issue a full refund for the damaged items.

Your store credit will be emailed to you in the form of a coupon code on whatsapp or to the same email address you used for shopping on Sarron.

Please keep an eye out for an email titled "Your Refund from Sarron". Don't forget to check your junk or spam folder too.

When you use the coupon, make sure you're logged into your account with the same email address you used for your last order.

Simply copy the coupon code and paste it into the "Coupons" section during checkout. The discount will be auto-applied to your cart.

You can contact customer service via email on hello@sarron.in or via call/ whatsapp at +91-8097840222.