delivery, returns & refunds

Order dispatch timelines for each product are mentioned on the product page below the Add to Cart button.
Domestic delivery timelines in India are between 3-6 days after order dispatch
International delivery timelines are between 7-8 days after order dispatch
We offer free delivery within India on orders above a fixed amount, which can be viewed on the product page under the tab Delivery & returns.

If there are damaged, defective, or missing items in your order:
- Intimate us within 48 hours of delivery.
- For damaged items, share details and images through the provided link below. We'll guide you through replacement, store credit, or a full refund.
- Note: Differences in colour or weaving irregularities does not mean that the product is damaged. These are signs that the product is truly handmade.
For all other requests, you can place a return or exchange request up to 7 days from delivery.
For International orders, we can offer returns or size exchanges only if you can send back the products to our address in India.
Make sure the product has its tags and barcode sticker intact, is unwashed and hasn't been worn.
Refunds are only given as Store Credit.
You'll receive the Store Credit once we receive the products back in our warehouse, and it's valid forever.
Orders with customisations are only eligible for sizing or customisation adjustments, and not eligible for exchange or refund
In case of an exchange, we'll place your new order when we pick up the return. If your chosen product is out of stock, we'll suggest alternatives.
Each order can only be returned once. Orders made using Store Credit are not eligible for returns or refunds.
We hold the authority to make the final decision in any case.

You can either use the provided link to request a return or exchange https://sarron.in/apps/return_prime or email us at hello@sarron.in
State the reason why you're returning and upload images of the item if there are defects.
Ensure the product is unworn with intact tags and labels.
We don't accept return or exchange requests for orders paid with store credit.

You'll receive Store Credit via email within 24 hours of order pick-up.
The credit is valid indefinitely.
The credit issued will be for the sale amount of the returned products; shipping costs are non-refundable.

Money refunds take 3-4 weeks and are only made if wrong or damaged products are delivered.
The refund amount is for the sale price of the returned items; shipping costs (if any) are non-refundable.