Shipping Policy

• Order dispatch timelines for each product are mentioned on the product page below the Add to Cart button.
• Domestic delivery timelines in India are between 3-6 days after order dispatch. Please note that COD orders take longer to deliver
• International delivery timelines are between 7-10 days after order dispatch

Return & Exchange Policy

• If there are damaged, defective, or missing items in your order:
  - Intimate us within 48 hours of delivery.
  - For damaged items, share details and images through the provided link below. We'll guide you through replacement, store credit, or a full refund.
  - Note: Some products and colours appear slightly brighter in photos as the camera lens always highlights certain colours more. This is not considered a defect.
  - Note: Differences in colour or weaving irregularities does not mean that the product is damaged. These are signs that the product is truly handmade.
• For all other requests, you can place a return or exchange request up to 7 days from delivery.
• For International orders, we can offer returns or size exchanges only if you can send back the products to our address in India.
• NOTE: Items purchased during Sale period are not eligible for return or exchange.
• Make sure the product has its tags and barcode sticker intact, is unwashed and hasn't been worn.
• Refunds are only given as Store Credit.
• You'll receive the Store Credit once we receive the products back in our warehouse, and it's valid forever.
• Orders with customisations are only eligible for sizing or customisation adjustments, and not eligible for exchange or refund
• In case of an exchange, we'll place your new order when we pick up the return. If your chosen product is out of stock, we'll suggest alternatives.
• Each order can only be returned once. Orders made using Store Credit are not eligible for returns or refunds.
• We hold the authority to make the final decision in any case.

Return & Exchange Process

• You can either use the provided link to request a return or exchange https://sarron.in/apps/return_prime or email us at hello@sarron.in
• State the reason why you're returning and upload images of the item if there are defects.
• Ensure the product is unworn with intact tags and labels.
• We don't accept return or exchange requests for orders paid with store credit.

Store Credit

• You'll receive Store Credit via email within 24 hours of order pick-up.
• The credit is valid indefinitely.
• The credit issued will be for the sale amount of the returned products; shipping costs are non-refundable.

Refunds

• Money refunds take 3-4 weeks and are only made if wrong or damaged products are delivered.
• The refund amount is for the sale price of the returned items; shipping costs (if any) are non-refundable.